Privacy Policy
Privacy
Policy
We take our customer’s
privacy seriously and we will only collect, record, hold, store and use your
personal information as outlined below.
Data protection is a
matter of trust and your privacy is important to us. We shall therefore only
process your name and other information which relates to you in the manner set
out in this Privacy Policy. We will only collect information where it is
necessary for us to do so and we will only collect information if it is
relevant to our dealings with you. We will only keep your information for as
long as we are either required to by law or as is relevant for the purposes for
which it was collected.
You can visit our
website www.VBEAUTY.MY and browse without having to provide your personal details.
During your visit to our website, you may remain anonymous and at no time would
we be able to identify you unless you have registered an account (“VV NAILS
& BEAUTY ACADEMY”) with us on our website and have logged on with your
username and password.
If you have any
comments or suggestions, we would be pleased to receive them at our address or
by contacting our Customer Service.
Collection of Personal
Information
VV STUDIO does not
sell, or trade customer’s personal information collected online with third
parties.
Personal information
collected online will only be disclosed to our corporate group and to third
parties for the purposes for which it was collected, as authorized and
consented by you. For example, the conduct of a sales transaction of a product
of your choice on our website.
When you register an VV
STUDIO account or participate in any
contest organized by us on our website or social media page, the personal
information we collect may include your:
· Name
· Delivery
Address
· Email
Address
· Date
of Birth (Optional)
· Gender
(Optional)
When you make a
purchase on the VV STUDIO website, the
additional personal information we collect may include:
· Telephone
Number
· Mobile
Number
· Delivery
Address
· Credit
card details (optional) and payment methodology
Due to the range of
services and products we provide, there may be circumstances where we may
collect personal data of an individual other than that of VV STUDIO customers
to fulfil the order of an VV STUDIO customer (for example, VVSTUDIO gift
voucher). In these circumstances, the relevant VV STUDIO customer confirms and
warrants that he/she has obtained the consent of such individual for the
personal data of such individual to be collected and processed by us.
The mandatory personal
information we collect from you will be used and or shared within our corporate
group and to third parties for one or the following purposes:
· To
deliver products that you purchase from our website. For example, we may pass
your name and address on to a third party such as our courier service company
or supplier of choice in order to make delivery of the product to you;
· To
inform and update you on the delivery of the product and for customer support
purposes;
· To
provide you with relevant product information such as SKUs;
· To
process your orders and to provide you with the services and information
offered through our website and which you may request;
· To
allow us to administer your registered account with us;
· To
verify and carry out financial transactions in relation to payments you may
make online. For example, payments that you make through our website will be
processed by our appointed agent. Disclosure to these data processing agents
such as that of our appointed agent in this context is necessary for the
purpose of conducting the sales transaction that you have opted for.
· For
such other purposes for which you have specifically authorized us to do so
· The
non-mandatory personal information such as date of birth and gender are used to
carry out research/es on our users’ demographics and for us to send your
suggestion or information in the form of promotional emails which we think you
may find useful, thereby, enhancing your experience when you visit our website.
By providing us with this non-mandatory personal information, you are deemed to
have consented to be part of our research/es and to receiving suggestions or
information as outlined above.
Subscription to our
marketing and promotional materials
In addition to the
personal information outlined above, when you register an VV STUDIO account
with us, you shall be asked if you would like to subscribe to our marketing and
or promotional materials from time to time. These marketing and or promotional
materials may come from within our corporate group wholly or through
affiliation with third parties. If you choose to so subscribe, you are deemed
to have consented to us processing within our corporate group and or third
parties your personal information for this purpose. You can always choose to
unsubscribe from marketing information at any time by opting for the
unsubscribe function within the electronic marketing material.
Accessing Actual
Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
Security of Your
Personal Information
VV STUDIO ensures that
all information collected will be safely and securely stored. We protect your
personal information by:
· Allowing
access to personal information only via passwords;
· Maintaining
technology products to prevent unauthorized computer access; and
· Securely
destroying your personal information when it is no longer needed for our record
retention purposes
VV STUDIO uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.
Disclosure of Personal
Information
We will not share your
information with any other organizations other than our corporate group and
those third parties directly related to and necessary for the purchase of
products, delivery of the same and purpose for which you have authorized. In
exceptional circumstances, VV STUDIO may be required to disclose personal
information, such as when there are grounds to believe that the disclosure is
necessary to prevent a threat to life or health or required by the law. VV
STUDIO is committed to complying with the Personal Data Protection Act 2010, in
particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by VV STUDIO please contact Customer Service and we will resolve the issue.
Collection of Computer
Data, not necessarily Personal Information
VV STUDIO or our
authorized service providers may use cookies, web beacons, and other similar
technologies for storing information to help provide you with a better, faster,
safer and personalized experience when you use our services and/or visit VV
STUDIO.
When you visit VV
STUDIO, our company servers will automatically record information that your
browser sends whenever you visit a website. This data may include:
· Your
computer's IP address
· Browser
type
· Web
page you were visiting before you came to our website
· The
pages within VV STUDIO that you visit
· The
time spent on those pages, items and information searched for on our site,
access times and dates, and other statistics
This information is
collected for analysis and evaluation in order to help us improve our website
and the services and products we provide. This data will not be used in
association with any other personal information.
Display Advertising,
Ads Settings and Cookies
The tracking we
implemented is based on Display Advertising (e.g., Remarketing, Google Display
Network Impression Reporting, the DoubleClick Campaign Manager Integration, or
Google Analytics Demographics and Interest Reporting) and can collect
information such as age, gender, interests and interaction with ads impressions.
Using the Ads
Settings, visitors can opt-out of Google Analytics for Display Advertising and
customize Google Display Network ads.
VV STUDIO and third-party vendors, including Google, use
first-party cookies (such as the Google Analytics cookie) and third-party
cookies (such as the DoubleClick cookie) together to inform, optimize, and
serve ads based on someone's past visits to your website and across the
Internet.
You may be able to
manage and delete cookies from your browser or device settings. For more information
on how to do so, visit the help material of your browser or device.
Our website may contain links to other third-party owned and operated websites or internet resources. When you click on one of those links you are contacting another website or internet resource, we have no responsibility or liability for or control over those other websites or internet resources or their collection, use, or in any way processing of your personal data. The inclusion of third party websites on our website shall not in any way constitute an endorsement of such website’s contents, actions or policies.
Changes to the Privacy
Policy
VV STUDIO reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Accessing and Updating
Your Personal Information
You can access and update your personal information anytime by accessing your account on VV STUDIO website.
Complaints about
breaches of privacy
If you are not
satisfied with the way in which we handle your enquiry or complaint, please
don't hesitate to contact Customer Service.