Delivery Information
Order Acceptance and Cancellations
Please note that there may be certain orders that VV STUDIO is unable to accept and must
cancel. VV STUDIO reserves the right, at
our sole discretion, to refuse or cancel any order for any reason. By way of
example, some situations that may result in your order being canceled include
limitations on quantities available for purchase, inaccuracies or errors in
product or pricing information, or problems identified by VV STUDIO' credit and fraud avoidance
department. VV STUDIO may also require
additional verification or information before accepting any
order. VV STUDIO may contact you if
additional information is required to accept your order. If your order is
canceled after your credit card (or other payment account) has been
charged, VV STUDIO will issue a credit
to your credit card (or other applicable payment account) in the amount of the
charge.
Pricing
Items in your Shopping Cart will always reflect the most
recent prices displayed on the items' product detail page and take into account
how you accessed the Site, the daily promotion and any applicable coupon code
provided. Please note this price may differ from the prices shown for the items
when you first placed them in your Shopping Cart. Placing an item in your
Shopping Cart does not necessarily reserve the price shown at that time; most VV STUDIO discount offers are for a limited
time only, and have stated expiration dates. Accordingly, it is possible that
an item's price may change between the time you place it in your Shopping Cart
and the time you complete your Checkout. In addition, prices are subject to
availability of the product at the time of ordering.
While VV STUDIO
strives to provide accurate pricing information, pricing or typographical
errors may occur. In the event that an item is listed at an incorrect price due
to an error in pricing, VV STUDIO shall
have the right, at VV STUDIO' sole
discretion, to refuse or cancel any orders placed for that item. In the event
that an item is mispriced, VV STUDIO
may, at VV STUDIO' sole discretion,
either contact you for instructions or cancel your order and notify you of such
cancellation.
Product Descriptions/Content
VV STUDIO strives to
be as accurate as possible with descriptions as we work closely with brands
owners and official distributors of the products. However, VV STUDIO does not warrant that product
descriptions or other content of the Site are current or error-free. If a
product offered by VV STUDIO itself is
not as described, your sole remedy is to return the product in unused
condition.
Shipping / Delivery
Your orders will be dispatched within an estimated time
of 1-3 business day as soon as
payments are verified/successful and delivery shall be made to the address
specified in its order.
Orders may or may not be subject to import duty and
miscellaneous fees at the country of destination. VV STUDIO.com does not accept responsibility
for these additional charges.
VV STUDIO uses
the services of Pos Laju, Aramex, NinjaVan and Gedex for the delivery
of your orders. If you are away or unable to receive the delivery,
you will have to contact the respective courier company to arrange for
pickup or collection. If your goods are received by an assigned 3rd
party personnel, VV STUDIO will not be
held responsible for any loss resulting in this arrangement. By way of example,
the delivery address provided may not allow courier services to enter and the
goods are then instructed to be received and signed off by a 3rd party
(reception, management office, security guard...etc). To avoid such incidents
from happening, it is advisable to provide a delivery address where you will be
able to receive the goods personally.
Returns & Refunds
If the item you receive is defected in the
quality or is not the item you ordered, kindly notify VV STUDIO within seven days from the date of receipt and you may return the unused
or defective merchandise for a prompt refund or exchange. Your refund will
include the price of the bag and any duties and taxes, but will not include any
original shipping charges, if applicable. Certain return fees may apply for
returns made after 30 days.
If you
have changed your mind or are not completely satisfied with your purchase,
kindly note that VV STUDIO may, at VV
STUDIO sole discretion choose to reject the return or refund or provide other
arrangements such as exchanges or store credits.