Delivery Information

Order Acceptance and Cancellations

Please note that there may be certain orders that  VV STUDIO is unable to accept and must cancel.  VV STUDIO reserves the right, at our sole discretion, to refuse or cancel any order for any reason. By way of example, some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by  VV STUDIO' credit and fraud avoidance department.  VV STUDIO may also require additional verification or information before accepting any order.  VV STUDIO may contact you if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged,  VV STUDIO will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. 


Items in your Shopping Cart will always reflect the most recent prices displayed on the items' product detail page and take into account how you accessed the Site, the daily promotion and any applicable coupon code provided. Please note this price may differ from the prices shown for the items when you first placed them in your Shopping Cart. Placing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most  VV STUDIO discount offers are for a limited time only, and have stated expiration dates. Accordingly, it is possible that an item's price may change between the time you place it in your Shopping Cart and the time you complete your Checkout. In addition, prices are subject to availability of the product at the time of ordering.

While  VV STUDIO strives to provide accurate pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price due to an error in pricing,  VV STUDIO shall have the right, at  VV STUDIO' sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced,  VV STUDIO may, at  VV STUDIO' sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.


Product Descriptions/Content

VV STUDIO strives to be as accurate as possible with descriptions as we work closely with brands owners and official distributors of the products. However,  VV STUDIO does not warrant that product descriptions or other content of the Site are current or error-free. If a product offered by  VV STUDIO itself is not as described, your sole remedy is to return the product in unused condition.


Shipping / Delivery

Your orders will be dispatched within an estimated time of 1-3 business day as soon as payments are verified/successful and delivery shall be made to the address specified in its order. 

Orders may or may not be subject to import duty and miscellaneous fees at the country of destination.  VV does not accept responsibility for these additional charges. 

 VV STUDIO uses the services of Pos Laju, Aramex, NinjaVan and Gedex for the delivery of your orders. If you are away or unable to receive the delivery, you will have to contact the respective courier company to arrange for pickup or collection. If your goods are received by an assigned 3rd party personnel,  VV STUDIO will not be held responsible for any loss resulting in this arrangement. By way of example, the delivery address provided may not allow courier services to enter and the goods are then instructed to be received and signed off by a 3rd party (reception, management office, security guard...etc). To avoid such incidents from happening, it is advisable to provide a delivery address where you will be able to receive the goods personally.   

Returns & Refunds

If the item you receive is defected in the quality or is not the item you ordered, kindly notify  VV STUDIO within seven days from the date of receipt and you may return the unused or defective merchandise for a prompt refund or exchange. Your refund will include the price of the bag and any duties and taxes, but will not include any original shipping charges, if applicable. Certain return fees may apply for returns made after 30 days.

If you have changed your mind or are not completely satisfied with your purchase, kindly note that VV STUDIO may, at  VV STUDIO sole discretion choose to reject the return or refund or provide other arrangements such as exchanges or store credits.